Refund Policy
Last Updated: 1/15/2025
At InspectionForm.co, we aim to provide exceptional service and customer satisfaction. If you are not completely satisfied with your purchase or encounter any issues, we are here to help. This Refund Policy outlines our approach to returns, exchanges, cancellations, and refunds to ensure clarity and transparency.
Eligibility for Refunds, Returns, and Exchanges
Eligibility for Refunds, Returns, and Exchanges
Products
Digital Products or Services: Refunds are available for unused or unaccessed digital products or services within 7 days of purchase.
Physical Products: Returns or exchanges are accepted for unused and undamaged products in their original packaging within 14 days of delivery.
Services
Inspection Services: Refunds or rescheduling requests must be made at least 24 hours before the scheduled service. No refunds will be issued for cancellations made less than 24 hours before the service.
Conditions and Exceptions
Non-Refundable Items: Customized services, partially completed inspections, and services marked as non-refundable are not eligible for refunds.
Damaged or Incorrect Products: If a product arrives damaged or incorrect, we will offer a free replacement or full refund. Proof of the issue (e.g., photos or documentation) must be provided within 7 days of delivery.
Change of Mind: Refunds or exchanges for products or services due to a change of mind are not guaranteed but may be considered at our discretion.
How to Request a Refund, Return, or Exchange
Contact Us: Contact our support center using our Support Center page with your order details and reason for the request.
Provide Documentation: Include any necessary supporting evidence, such as photos of damaged products, order confirmation, or proof of purchase.
Follow Instructions: Our team will provide guidance on returning physical items or further steps for your specific case.
Refund Processing
Refund Method: Refunds will be issued to the original payment method used during purchase.
Timeframe: Refunds are typically processed within 5-10 business days after approval.
Shipping Costs: For physical product returns, shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
Example Scenarios
Scenario 1: Digital Service Cancellation
A customer books an inspection service but cancels it 48 hours before the appointment. The customer will receive a full refund.
A cancellation made less than 24 hours before the appointment will not be eligible for a refund.
Scenario 2: Damaged Product
A customer receives a product with visible damage during shipping. After providing photos of the damaged product within 7 days, the customer is eligible for a replacement or a full refund.
Scenario 3: Incorrect Order
A customer orders a specific product but receives the wrong item. The customer contacts support within 7 days of delivery and is provided with a pre-paid shipping label to return the incorrect item and receives the correct product.
Cancellations
Before Shipment or Service Delivery: Cancellations made before a product is shipped or a service is provided are eligible for a full refund.
After Shipment: For physical products, the return policy will apply.
Updates to the Refund Policy
We may update this Refund Policy to reflect changes in our services or customer needs. Updates will be posted on this page with the updated effective date. We encourage you to review the policy periodically.
Contact Us
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us:
Contact Support: use this link.
Thank you for choosing InspectionForm.co. We value your business and are committed to ensuring your satisfaction.
